By Sean McPheat
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Additional info for Dealing with Conflict and Complaints
Hopefully you recognized the people in your office in the descriptions of the different communication styles in the last section. If not, you can pay more attention to how they communicate with you as a sign of their main communication style. Remember too that not everyone fits neatly into a category; some people will bridge more than one style, depending on with whom they are communicating. You may need to do some experimenting to determine which communication style works best with them. It will also take practice for you to become comfortable in altering your own communication style or methods in order to best communicate with others.
4 Considerate Style To best communicate with someone who is a considerate communication style, remember that the person’s feelings are going to be important. They will listen best when you make them feel as if their feelings are important to you, their opinion is important to you, and that you value them as a team member and a contributor. This doesn’t mean that you have to become very emotionally expressive yourself, but showing in interest in them as an individual will go a long way. Why not start your communication with an inquiry into how their child is doing, or how their last vacation was?
It’s difficult for them to separate other peoples’ opinions about a topic from their opinions about them, and so may feel that an opposing opinion is due to not liking them. There is also the possibility that they will be talked into something in order to preserve the peace rather than standing their ground. The good news is that a considerate personality will be willing to work with you in most cases in order to resolve a complaint or handle a conflict. You will want to be sure that you demonstrate that you understand how the situation has made them feel and that you regret any negative feelings that were caused.